Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders are processed Monday through Friday, excluding holidays.
What is your return policy?
We accept returns on unworn, undamaged items in their original packaging within 21 days of delivery. Please note that sale items marked as 'Final Sale' are not eligible for return or exchange.
How do I determine my correct shoe size?
Our footwear generally runs true to size. We provide a detailed size guide on each product page comparing US, EU, and UK sizing to help you find the perfect fit.
Are your products made from genuine leather?
Yes, Black Suede Studio uses premium, ethically sourced Italian leathers and high-grade suedes to ensure durability, comfort, and a luxury finish for every pair.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International customers can contact our support team to inquire about potential shipping arrangements to other regions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.